Refund and cancellation policy

This policy applies to booked assessments and related sessions offered by Siteridgefield (Pty) Ltd for secure Wi-Fi assessments for office premises and follow-up visits.

Eligibility

Refunds apply to fees you have paid toward a confirmed booking that is cancelled within the windows below, or when we cancel a visit and cannot offer a suitable alternative date.

Timeframe

Cancel or reschedule by emailing hello@siteridgefield.click or calling 0516338854. We measure notice from the scheduled visit start time.

Full or partial refunds

• Full refund of prepaid fees when you cancel at least five business days before the visit, or when we cancel for our own reasons and you decline the offered alternative date.
• 50% refund of prepaid fees when you cancel between five and two business days before the visit.
• No refund for cancellations with less than two business days’ notice, or for no-shows, except where required by South African consumer law.

Non-refundable items

Agreed travel surcharges already incurred (for example prepaid long-distance transport arranged at your request) and third-party access fees paid on your behalf are non-refundable once spent. Deposits marked as non-refundable on a quotation remain non-refundable after the stated hold date.

Work already started

If the on-site assessment or hardening session has begun, fees for time already spent are due. Unused prepaid amounts for incomplete work may be partially refunded or credited toward a rescheduled visit by written agreement.

Rescheduling

You may reschedule once at no charge with at least three business days’ notice, subject to our availability. Further reschedules or short-notice changes may incur a rebooking fee stated on your quotation.

No-shows

If we arrive at the agreed premises and cannot gain access within thirty minutes despite following the access plan you provided, the visit may be treated as a no-show and prepaid fees retained.

Purchased materials

We do not sell hardware kits as part of standard assessments. If a quotation includes materials purchased specifically for your engagement, those items are non-refundable once ordered unless the supplier accepts a return.

Refund process and method

Email a refund request with your booking reference and reason. We confirm eligibility within five business days. Approved refunds are returned by the original payment method within ten business days of approval, or by electronic funds transfer to a South African account you nominate if the original method is unavailable.

Contact for refund requests

hello@siteridgefield.click · 0516338854 · Street: 677 Matloporo Street; City: Walter Sisulu; State/province/area: Joe Gqabi; Zip code: 9750; Country calling code: +27; Country: South Africa